Your Questions Answered

FAQ's

Why are some of my settlements showing Awaiting VAT?

What the Awaiting VAT status means

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Some of my settlements are missing

How to get missing settlements to appear in your Link My Books account

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Why are some settlements split into two or more invoices?

Why we split settlements that span multiple months

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Backdating Auto Post to send Historical Settlements Automatically

How to use auto posting to send your historical settlements

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COGS FAQ's

Frequently asked questions about how to track cost of goods sold

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Written by Dan from Link My Books

I am getting the error unknown marketplace country

Why some of your settlements might be showing with an exclamation mark with select marketplace

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How to reconcile foreign currency settlements

Reconciling EUR USD or CAD settlements to GBP amounts

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Why are some of my settlements being sent as bills instead of invoices?

Dealing with negative total settlement invoices

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Written by Dan from Link My Books

Small negative settlement balances rolled over by Amazon

Why some negative settlements of less than £/$/€20 get rolled over

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Written by Daniel from Link My Books

How to open CSV files safely with Microsoft Excel

Useful if you are having issues with bulk uploads for product costs or groups

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Understanding the Amazon Reserved Balances Account

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Written by Daniel from Link My Books

Tax rate FAQ's

Frequently asked questions about tax rates

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Why don't business reports from Amazon match my Link My Books data?

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How to reconnect Amazon or Xero

How to reconnect Xero or Amazon when the connection is dropped

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How to fix the Amazon Settlement Report Inaccuracies

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What data do you import from Amazon?

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What data do you send to Xero/QuickBooks?

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What does Link My Books do?

How Link My Books works

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What data do you import from Xero/QuickBooks?

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Written by Daniel from Link My Books

How to sign up to Link My Books without an existing Google account

Get a free Google Account with your current email address

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Written by Daniel from Link My Books

The API rate limit for your organisation/application

The API rate limit for your organisation/application pairing has been exceeded

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Written by Daniel from Link My Books

How Tracking Codes Work

How to track your Amazon Marketplace data separately

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Written by Daniel from Link My Books

How to reconcile zero total settlements

What to do when your settlement total is 0

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Written by Dan from Link My Books

Xero is disconnected

How to deal with the error message "Xero is not connected"

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Written by Daniel from Link My Books

Amazon.nl Netherlands transactions missing from VAT Transactions Report

Netherlands marketplace transactions missing from VAT Transaction Report

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Written by Daniel from Link My Books

missingTreeData - what does this error mean?

What to do if you see the error missingTreeData on some of your settlements

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Written by Daniel from Link My Books